Casumo Casino Bonus, Free Spins, Bonus Codes & Live Chat Information

Review

89%
  • 24-hour support available
  • Huge array of games and slots available to play
  • Fast withdrawal times
  • Interesting bonus ‘adventure’ to reward player loyalty
  • Generous welcome bonus

Casumo Casino

100% up to NZ$1200 & 20 Free Spins

Visit Casino Full Ts&Cs apply. 18+. New NZ customers only. 100% deposit bonus up to $1200. Opt-in required. Minimum deposit $10. 20 Free spins on Book of Dead game upon registration. 30x wagering requirements apply for bonuses and bonus winnings before withdrawal (game weighting applies). Max bet applies. Terms and conditions apply. Please gamble responsibly.

Introduction to Casumo

Casumo is an award-winning online casino that was founded at the start of 2012 and it sells itself as being the casino that will make you smile. Certainly, some of the fantastic selection of slots and games on offer offer a great chance of achieving this.

As well as offering the ‘smile’ promise, Casumo also pledges to be a ‘thought-leader’, aiming to drive the changes that the future demands and challenging conventions when it comes to what a gaming company should be and how it should operate.

Only time will tell if the company’s ambitions become a reality in terms of leading the market into the future, but there is no doubt that it already does a good job at offering an impressive selection of both new and ever-popular games, including the likes of Microgaming Slots and Blueprint Gaming Slots.

Casumo is a popular choice with fans of online slots, not least because of its selection of games - one of the biggest in the industry - and its impressive welcome offer. It also has a high RTP (return to player) rate, which figures suggest goes over 97 per cent, and it makes use of powerful Microgaming and NetEnt software to keep the action rolling along nicely.

The company is based in Malta, but also has offices in Gibraltar and Barcelona in Spain. It is licensed by the Malta Gaming Authority and was granted an operating license from the UK Gambling Commission in 2015. Four years later, Casumo was also given a license to operate from the gambling authority of Denmark and in the spring of 2018, it agreed to deliver a game-based sports bet product as part of a deal with Kambi, the sportsbook supplier.

In terms of successes to date, Casumo has had plenty and its impressive hoard of awards demonstrates its standing in the world of online slots. The prizes the company has amassed so far include an outstanding haul from the eGaming Review (EGR) Awards over the years, which has included being recognised as a Rising Star in the industry, offering the Mobile Casino Product of the Year in 2015, having the best Affiliate Program in 2017, being the best Mobile Operator in 2017 and 2018 and gaining the Innovation in Casino prize in both 2014 and 2015. In 2019, Casumo was also named as the Online Casino Operator of the Year in the IGA (International Gaming Awards).

Does Casumo have NZ$?

New Zealand dollars are on offer at Casumo, which has helped make it a popular choice amongst Kiwi players who also enjoy its no-limit withdrawals, six-month bonus validity period, 24-7 customer support, multiple banking methods and 100 per cent mobile compatibility, making it easy to play the slots and games on mobiles and tablets, as well as on laptops and desktop PCs.

Casumo Casino Software

There is no doubt that Casumo has one of the biggest selections of games on offer in the whole of the industry and this means that it features some of the largest and best-known software providers on the planet. These include Microgaming, NetEnt and IGT and all of the providers used are known to offer the highest possible quality and award-winning content. It is this reliance on quality software that helps to ensure that playing at the Casumo Casino is as seamless and bug-free as possible.

Blueprint Gaming Slots and Other Big Names

Casumo offers slots from Blueprint Gaming and from many other big names. It has one of the most extensive collections of games and slots available anywhere in the world of online spinning. The best software providers in the world are featured in this casino, as are some of the most popular games around.

The games are helpfully listed in a range of categories to make them easy to browse. In the popular section, for example, there are such offerings as Book of Dead, Starburst, Bonanza Megaways, and Jammin’ Jars. There is also the opportunity to launch a A to Z list of all of the games available at Casumo, making it easy to scroll through and decide on what game you want to play at any particular time.

Mobile product & app

The mobile product from Casumo is second-to-none, offering 100 per cent compatibility and a seamless, enjoyable spinning experience. This is available without having to download any software, although there is also a Casumo Casino App available to download if preferred. There is an app available for both android and iOS devices.

Casino is an award-winning mobile casino provider and prides itself on delivering one of the best mobile experiences encountered in the industry. There are several main reasons why this is the case. These include:

Minimal interactions to ensure that the sign-up process is as smooth and simple as possible.

A personal dashboard that offers a tailor-made place to easily access all sorts of important information, from details about the latest played games and available games to play to the current status in the casino’s Challenge mission.

Automatic notifications make it easy to see when you receive new valuables, such as free spins or deposit bonuses. These real-time notifications make it quick and easy to take action immediately, often offering a simple tap-and-go approach to getting to the deposit or free spins page.

Making deposits and withdrawals can sometimes be a bit time-consuming and fiddly when playing online casino games on the go, but Casumo aims to make it as easy as possible and the company has its own keypad and intuitive interface to make the process as fast and easy to use as possible. It is even possible to add a completely new method of deposits and actually make the deposit without ever having to use the native keypad.

The relevance of the game suggestions is almost without comparison, thanks to the game recommendations engine that really focuses on an individual’s playing patterns and not just on average game performance and specific markets.

Speed is another major benefit of the Casumo mobile offering. This is helped by both the intuitive nature of the design and the effort that has been made to address any possible issues relating to speed. Login time is now down to under 0.6 seconds and load times have been brought down to the bare minimum, leaving the maximum time for playing rather than readying the games. This has been achieved through a focus on cloud solutions and platform improvements.

Live Casino at Casumo

Casumo has a Live Casino offering, enabling players to enjoy a comprehensive range of games in real time, as they take on the dealer. The games available to play include live roulette, blackjack and Topwheel Treasures and, as everyone might expect from this force in mobile gaming, the experience is simple and extremely easy to use.

Casumo Banking Methods and Payment Options

It is really simple to deposit money into your Casumo account. It’s just a case of selecting the easy-to-find money icon contained within the main navigation section and choosing how you want to make your deposit. Then, just follow the on-screen instructions and away you go.

If your deposit fails, you need to first check that you have filled out all of the information properly, including the digits making up the account number. You should also make sure that you are on either the deposit or withdrawal page and that you are trying to use one of the accepted payment methods. It is worth noting at this point that Casumo does not currently allow anyone to use a Maestro card.

If the information is correct but it still isn’t working, Casumo recommends that you reload the page. You might also want to try another browser, especially if you are using anything other than Casumo’s recommended Google Chrome.

If this still doesn’t solve the problem, then Casumo recommends you look to your bank for answers. It may be that one of the security checks failed or there might be blocks or limitations in place to prevent international or online payments. Problems can also be caused by having over five different credit cards that have been activated over the same period.

Casumo suggests that you contact your bank’s card department to query any issues, but it is also on hand to help if the problem persists and you cannot find any other reason for the issues.

You will be charged a 2.5 per cent fee if you choose to make deposits by card, but there are other methods available for free. All deposits will be credited instantly, except for bank transfers. Swedish and Finnish players do enjoy instant transfers but the rest of the world, including New Zealand, has to wait a little longer.

Visa and Mastercard deposits do benefit from instant transfers, as do Skrill and Neteller payments. Paysafe is instant, while bank deposits in everywhere but Sweden and Finland take between one and three business days.

Casumo accepts a good range of payment methods, with some offering free and instant deposits. Others do have a charge and bank deposits can take up to three working days to appear in your account. The methods accepted include Mastercard and Visa, bank deposits, Neteller, Paysafe and Skrill.

Casumo Withdrawal times

Casumo guarantees that it will review every withdrawal within a 24-hour period and, in reality, withdrawals are normal processed much faster than this.

Whilst instant bank transfers are available in Sweden and Finland, you will have to wait a little longer if you are playing in New Zealand. This could be up to three working days before your funds become available. Other withdrawal methods will give you instant access to your funds, however, once the transaction has been approved.

In general, a withdrawal by card will take between one and five working days after it has been approved, whereas Skrill offers instant access after approval. Neteller and Paysafe are also instant once the Casumo team has approved your transaction.

Casumo Support

Casumo seems to work hard to deliver superior levels of customer support, offering a 24/7 response to emails sent to [email protected] and a live chat option, where you can discuss any issues with a Casumo ‘ambassador’ in real time.

Welcome Bonuses, Bonus Codes, Free Spins and Other Offers

Casumo is currently offering a 100 per cent first deposit bonus, up to a maximum of NZ$1,200. There is also 20 Book of Dead Free Spins available upon registration. It is worth noting that the welcome bonus has to be wagered 30 times.

To activate your free spins, you just need to go to your own valuables section on the website - click your name in the main menu before choosing the ‘valuables’ option shown at the top - and then opt to make use of your free spins. The game will then start automatically.

Player Loyalty Programmes, VIP Clubs, Reloads and Promotions

Casumo claims to offer the first ‘casino adventure’ in the world, but what is this and, most importantly, what does it mean for you if you choose to play slots and games at this online casino?

Basically, the adventure means that you get trophies and valuables by collecting points, allowing you to access different planets and new levels. The more energy and time you spend playing Casumo games, the better the rewards you get - and you can get everything from free cash to free rounds as you play.

You may get a bonus for levelling up or you might just have some free spins waiting to greet you when you decide to log in. Just make sure that you subscribe to the offers and the casino news through SMS and email to make sure that you don’t miss out on any fun or potentially lucrative freebies.

Each time you choose to play at Casumo, you will accumulate points which can help you reach new levels in the adventure. You’ll have a progress bar which will be displayed on the adventure page, so that you can see how far you’ve travelled. It’s worth remembering that the further you manage to go on the adventure, the greater the benefit you’re likely to get from the valuables that you receive, whether this is free money or free spins.

When you first join Casumo, you get a cute little guy, complete with a rope around his waist. This rope is the symbol for the starter level and this is where all ‘newly-hatched Casumos’ start their adventure.

Each new level gives you the chance to earn more valuables and each level increases the potential value of the prizes you get. Carry on playing and eventually a completely different planet will open up, offering all new levels once again.

Don’t be too disappointed if you don’t always win a reward for levelling up, however. It doesn’t happen every time as the reward system is based on a variety of factors - according to the Casumo information page at any rate. The good news is that the points you get are saved and go with you to the level you move up to, meaning that you are more likely to get a prize the next time around.

The belt your little Casumo character wears represents the skill level you have achieved and the better your belt, the better your chances of finding good valuables. You will start off aiming for the white belt before moving on to the quest for the yellow, red, blue, purple and, eventually, the black.

Trophies are also given as proof of what Casumo calls your ‘hard work’, although whether you can class having fun in an online casino as hard work is a very real question!

Along with all of this, Casumo also offers Reel Races, which are essentially casino tournaments. These are fast-paced and action-packed, with the aim being to win as often as you can during a certain period of time. The more you can win, the more Casumo points you are going to get. The winner is the person who ends up having the greatest number of points at the end of the timed period.

When you play the free-to-opt-in Reel Races, you will get two points for a standard win and 20 points for what is classed as a big win. There are also three different kinds of tournament boosters to make the action even more exciting. Get three wins in a row and you will get five points or enjoy 35 points for two big wins. Get a mega win, however, and a massive 100 points could be yours,

You can join in with the Reel Races fun as often as you want during the day and you can also enjoy the Casumo Open Reel Races, which are special races that don’t have a specified game attached to them. This allows you to pick any game and then compete against other players in your own Reel Races. A number of these open events are held each day.

Casumo Responsible Gambling

Like almost all online casinos these days, Casumo has to take responsible gambling very seriously and there is no doubt that this company offers a comprehensive collection of tools to ensure help is at hand if the fun stops - and even before.

Casumo has its own Play Okay initiative, which allows you to really keep abreast of your online gambling activity and to take steps to moderate it if you want or need to. With Play Okay, you can set limits on how much you want to spend, for example, or set a range of different limits.

The Casumo site and app also feature a wealth of information to ensure that gambling stays fun, ranging from information to help spot the signs of problems occurring to advice on how to help someone if you think they have developed a problem.

Other important material contained on the site includes information about keeping children and young people safe and finding support if gambling becomes an issue.

Security at Casumo

There is no doubt that your money is as safe as it possibly can be with Casumo. All of the account balances of players on Casumo are covered by the company and this is regularly verified and confirmed by the gaming authorities.

All information is also sent using encrypted secure connections via SSL and all payment methods are guaranteed to be PCI compliant. This ensures that card details are handled in the safest possible manner and that the best security standards are adhered to when it comes to deposits, withdrawals and payments.

Casumo holds a variety of different licences and this helps to ensure that you can feel safe and secure when you choose to play with this online casino.

Casumo Fairness and Legitimacy

Casumo is extensively licensed and regulated, ensuring the legitimacy of the site and the bonuses and wins being offered. The regulations and licensing also mean that you can be confident in the fairness of the gameplay and know that industry standards are continually being monitored and met.

Casumo FAQs

- How do I sign up to Casumo

Creating an account with Casumo is extremely quick and simple. Simply select sign up from the main menu and easy to follow instructions will guide you through the process. The last step just before sign-up is completed allows you to get an overview of your details, so make sure you check them carefully.

If you have problems opening your account, check that the Casumo name you picked isn’t already taken or that the email address you want to use isn’t already registered with the casino. If you have already registered but have forgotten your login details, then select the forgotten password link at login or contact customer support for assistance.

Make sure that all fields are correctly filled in. Is the Casumo name you chose available? If the email address is already registered with Casumo, it means you already have an account with the site. Go to login and select “I forgot my password” or contact them directly and they will reactivate the account for you.

- Can I withdraw my welcome bonus at Casumo?

You can withdraw winnings acquired from your welcome bonus, but not the bonus itself. There are wagering requirements that must be met in relation to your Casumo bonus before any related withdrawals can be made.

- Are there wagering requirements attached to my Casumo Bonus?

Yes, there are wagering requirements attached to the Casumo welcome bonus. The current requirement is a 30x playthrough, but most games do count towards your wagering requirements. Slots will contribute 100 per cent towards the requirements, but some other games contribute less, if anything at all. Blackjack, for example, doesn’t contribute anything at all and nor does Roulette, Punto Banco or Baccarat. Video Poker contributes 30 per cent, while Oasis Poker has a ten per cent contribution value. TXS Hold’em also contributes ten per cent, as does Casino Hold’em, and all other games contribute 100 per cent.

It is also worth knowing how the bonus turnover at Casumo actually works. In reality, if you have ten dollars of bonuses in your account and ten dollars of real money in your casino account, a two dollar bet will be made up of a dollar of real money and a dollar of bonus money. Winnings are also distributed similarly in a proportional way and wagering needs are bundled if you have several bonuses all at once.

You can see how much of your bonus you still have to wager on the Casumo withdrawal page. There is also a reminder on there that you will lose your bonus if you choose to withdraw funds before your wagering requirements are met. Once your commitments have been fulfilled, the bonus money is yours.

- Can the Live Dealers at Casumo speak good English?

The live Casino experience at Casumo is designed to be as easy to understand and use as possible and, given the casino’s reputation for market-leading clarity in everything it does, it’s hard to think that you’ll encounter much of a problem.

- Can you play Starburst Slot by NetEnt at Casumo?

NetEnts mega-successful Starburst slot is available to play at Casumo.

- What is the phone number for Casumo?

Casumo seems to prefer you to contact them by email at [email protected] or via the live chat feature. The company can also be contacted via its registered address at The Unicorn Centre, Triq I-Uqilja, Swieqi DWQ 2335, Malta.

- How do I login to Casumo?

The login tab is immediately apparent and the process can take under a second to complete.

- How do I close my Casumo Account?

Simply get in touch with one of Casumo’s ‘ambassadors’ via the company’s customer support contact points and they will organise the closure of your account.

- Do you have to download software to play at Casumo?

You don’t have to download any software in order to enjoy all of the fun and excitement that Casumo has to offer. There are, however, apps available for a variety of mobile devices if you want to enjoy the optimised experience for which the company has become famous.

- How can I withdraw my casino bonus at Casumo?

You welcome bonus is available to withdraw once you have completed the wagering requirements set out in the Casumo terms and conditions.

- Is the Casumo bonus legitimate?

Casumo is a fully-licensed and regulated online casino with an outstanding reputation for fairness and security. Therefore, there is no need to worry that you will not receive your bonus or that any resulting winnings that are eligible for withdrawal will not be paid out.

- Why can't I withdraw my Casumo bonus winnings?

The mostly likely cause of this is that your wagering requirements have not yet been met. You can check out how much of your wagering obligations have been met on your withdrawal page.

- Can I keep the money I win on my Casumo free spins bonus

Winnings accumulated during free spins are converted to become bonus money. This is then subject to the usual wagering requirement, which is 30 times the total bonus amount.

- Does Casumo have an app for mobile and tablet?

Yes, there is a Casumo app available, whether you want to use one for your android device or an iOS tablet or mobile.

- Do I have to download the Casumo App to play on my mobile?

There are apps available to download if you want to, but Casumo can be enjoyed on your mobile without the need for any software download.

- Can I play Casumo on iPhone?

Casumo is compatible with iOS devices, including iPhones.

Casino Information

Casino: Casumo
Software: Microgaming, NetEnt, Bally, Play'n GO, IGT, WMS, Next Gen, Barcrest, Novomatic, Quickspin, Thunderkick, Elk Studios, Quickfire, Sthlm Gaming, Oryx Gaming, Pragmatic Play, Merkur Gaming, Lightning Box, Yggdrasil Gaming
Operator: Casumo Services Limited Casinos - Licensed by: Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority, Danish Gambling Authority
Audited Payouts: Yes
Established: 2012
eCOGRA Approved: Y
Currencies: NZ$, Canadian dollars, Euros, GBP, Swedish kronor, Denmark kroner
Languages: English, Finnish, German, Norwegian, Swedish, Danish
Deposit and Withdrawals: Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, iDEAL, GiroPay, Skrill, PugglePay, MuchBetter, EcoPayz
Withdrawal Limit:
Contact: [email protected]
Support: Live Chat, Email
Compatible Platforms: Mobile, Tablet, Desktop

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
89
Mobile Usability
88
Customer Service
89
Slots Software
87
Promotions & Bonuses
89
Loyalty Scheme
89
Trust and Track Record
89
Payments and Withdrawals
89